FAQ for IT

IT (21)

What is the procedure for installation?

You can use the installation guide for details or the quick installer that comes with the package. The installation requires two parts that make PLMXL Approve work. The PLMXL Services Platform (PSP) which resides on the server side and the mobile device software of your preference.

What is the underlying Architecture of components?

The PLMXL Services Platform (PSP) application resides on a separate server in the corporate premises. The FSP server application runs within an Apache/Tomcat that need access from outside the corporate firewall to accept mobile device requests on http (port 80) or https (port 443). The FSP communicates via the internal corporate network with the Agile PLM server on the standard Agile port.

What are the system software requirements for FSP?

Windows Server 2000 or greater. Any version of Windows Server will work. The FSP can also deploy on variations of Linux.

What are the hardware requirements?

Details can be found in the installation guide. Generally any current Intel Core 2 duo 2.5Ghz with 8GB or greater RAM will work out fine for a user population up to 100 users. More RAM will accommodate more concurrent users.

What security measures does the application have in place?

There are multiple levels of security no counting any other policies the installation site may implement. Each request is authenticated with the combination of mobile device ID, username and password:

  1. A “white list” of allowable IMEI or UDID devices list is managed in the FSP. Permits only sanctioned devices to receive data in Agile
  2. HTTP SSL (128 bit) transport for secure data transmission stateless requests
  3. The FSP server by its presence creates an intermediate layer which blocks any direct external access to Agile
  4. Agile username and password for authentication

What network access and ports are required to be given access and what protocols?

The FSP server needs access from outside the corporate firewall to accept mobile device requests on http (port 80) or https (port 443). The FSP communicates via the internal corporate network with the Agile PLM server on the standard Agile port using RMI

Does it support SSL?

Yes, SSL certificates are imported in the Tomcat application server hosting FSP. Installing the Trusted Third Party signed certificates is the responsibility of your internal IT and not part of the installation.

Does it support High Availability?

Yes. It supports a high availability failover clustered environment with one active node and multiple passive nodes.

Are the downloaded documents open to Intercepts on the device via cache or other means?

Although rare and difficult, some companies are very sensitive to their Intellectual Property being intercepted in the device. The data in the device is no more susceptible than file attachments in email clients on the device. Nonetheless PLMXL Approve device apps do not store the file even in the cache.

How is the iOS mobile device software downloaded?

It can be deployed in your enterprise app store or downloaded from the Apple App store. The app will work only after you configure the URL to point to your own deployed FSP and also register the Apple device UDID in the FSP admin.

Are there separate downloads for iPhone and iPad?

They are the same. The app intelligently displays customized on each type of iOS device

How is the Android mobile device software downloaded?

It is downloaded via a URL in your Android browser. The install can be hosted on your corporate intranet or anywhere else. The app will work only after you configure the URL to point to your own deployed FSP and also register the Android device IMEI id in the FSP admin.

How is the Blackberry mobile device software downloaded?

It is downloaded via a URL in your Blackberry browser. The install can be hosted on your corporate intranet or anywhere else. The app will work only after you configure the URL to point to your own deployed FSP and also register the Blackberry device IMEI id in the FSP admin.

What OS versions are supported for the Blackberry, Android and iOS?

Blackberry OS 5.0 or greater – Blackberry Tablet OS not Supported as of present)
Android Gingerbread 2.3.3 or greater
Apple iOS 5.0 or greater

How do we manage the application?

PLMXL Approve is managed through a web based admin client. You can enable and disable user device ids, set the target Agile server, configure classes and data to be accessed on the devices. The application server itself can be brough down or up from the Apache Tomcat admin client.

Are extra resources are required to install and manage the application?

Your present Agile admin should have plenty of bandwidth to manage the application. No extra resource is needed.

What is the process for product support?

With a support and maintenance agreement, you get email support at info@plmxl.com answered within 4 hours. You will also have a 24 X 5 (US Pacific Time) phone support.

What is the process for upgrades?

With a support and maintenance agreement, you will receive quarterly product upgrades with new features that will seamlessly overlay your existing FSP. Users may then subsequently update their device software over time.

Can we do Mobile Device Management?

OTA MDM can be performed.

Can it run on a VM?

Yes. Hardware resources may need to be scaled to compensate.