• Agile PLM

    Maintenance
    and Support Services

    Xavor’s Maintenance and Support Services (M&S) will reduce your internal Agile PLM support costs while maintaining or improving system performance and end user satisfaction.

    What Can Xavor’s Maintenance and Support Services Do For Your Business?

    Xavor’s Maintenance and Support Services (M&S) will reduce your internal Agile PLM support costs while maintaining or improving system performance and end user satisfaction. In addition, Xavor’s M&S Services will:

    Ensure that your Agile PLM system is not just “up and running” but is optimized for operation and usability

    Allow your internal resources to focus on improving your company’s business processes rather than dealing with system issues

    Reduce costs by using Xavor’s team of experts who have resolved 5,821 Agile PLM issues to-date!

    Agile PLM Platform Maintenance & Support Services*
    • Agile PLM Infrastructure support (excluding OS, network etc.)
    • Server & Application configuration support
    • Database maintenance (sizing and running Oracle provided averify scripts)
    • Performance Optimization
    • Deployment of Oracle provided hot fixes.
    • Deployment of Oracle provided averify fixes.
    • Weblogic/OAS support
    • Capacity Planning
    • Server and DB backup & restore
    • LDAP support
    • Coordination with Oracle SRs

    *Xavor deploys these fixes.

    Admin & User Support Services
    • Users and User Group maintenance
    • Roles & Privileges
    • General usage issues in Agile (all modules)
    • Event management
    • Smart Rules & Preferences
    • Auto numbers & lists
    • Criteria
    • Searches, Dashboards, and Reports
    • Notifications
    • Agile Content Service (ACS)
    • Instigation and follow up of customer Oracle SRs
    • Other end user issues in using the application
    • Security setup

    Service Levels by Severity*
    Severity 1:
    • Response - 1 hour
    • Start of Issue Resolution – 4 hours
    • Issue Resolution – 48 hours
    Severity 2:
    • Response - 8 hours
    • Start of Issue Resolution – 24 hours
    • Issue Resolution – 5 business days
    Severity 3:
    • Response – 24 hours
    • Start of Issue Resolution – 36 hours
    • Issue Resolution – 10 business days

    *Resolution numbers are estimates.

    Flexible Contract Options

    By Numbers of Agile Users

    Users Price
    50 users
    $40/users/mo.
    500 users
    $25/users/mo.

    By Numbers of Issues Per Month

    Tickets Price
    4 Tickets/mo.
    $2,400
    40 Tickets/mo.
    $10,000

    *Contact us for additional contract options!

    Need Help!

    Get In Touch

    +1 949 264 1472

    Irvine, California







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