Top-of-the-line Platform Care

  • Infrastructure & Configuration Support

    Providing on-demand support to setup and configure your infrastructure and applications

  • Helpdesk Services

    Ensuring 24/7 helpdesk support with over 6000 resolved tickets

  • Monitoring & Health Reports

    Generating health reports and routine check-ups to ensure smooth running of all PLM and integrated services

  • Capacity & Performance Optimizations

    Accurately projecting operational needs to determine capacity and accordingly optimize performance

  • Coordination with Oracle

    Coordinating SRs and deployment of necessary patches

  • Backup, Restore and DR Services

    Reliable disaster recovery program to ensure your data is safe

Platform Health-check

The following packages are offered:

Functional Services - Agile PLM

  • Users Roles, Privileges, and Maintenance

  • Event Management

  • Smart Rules & Preferences

  • Auto numbers & lists

  • Criteria and Search Configurations

  • Application Security Architecture and Management

  • Workflow Setup and Configurations

  • Dashboards and Reports

  • Agile Content Service (ACS)

Learn More

“We were quickly able to develop a trusting partnership which was evidenced by the process associated with Xavor's Services. By and large, we would recommend Xavor partnership.”

Bobby D’Anna, Change Analyst

Zero Motorcycles
“We really like the flexibility that xEngine has. Xavor is both easy to reach and easy to work with. We felt free to come to Xavor about any changes we had during our implementation process.”

Manager for ERP

Telcom Equipment Company
"Xavor's xEngine helped us have more control over service processes within Salesforce. It created a direct link with engineering across different systems, helping them report issues instantly and obtain a solution."

Customer Support Manager

Medical Device Company

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Irvine, California